SYMPHONY INFOTECH
Annual Technical Support Maintenance Service
(Total Care Solutions)
Do not worry, leave your problem with us. We are here when you need us the most. Customer satisfaction is our upmost priority and therefore we have the best support team to help you overcome obstacles and keep your system running smoothly with the minimal downtime.
Get back to running your business, not your I.T.
Features
Provide Care Solutions on Servers-Host and PCs-Clients (Helpdesk, Remote Assistance, Troubleshooting, and Support Team) same day On-Site
Perform Periodic weekly updates on bugs, knowledge bases, revisions, version upgrades and fixes to the Servers and PCs
Perform Periodic backup of User’s valuable scientific data and imaging databases stored in Server and Computers connecting to it. Full disc backup, HDD or to NAS (with off-site storage capability)
Perform monthly, trail auditing and documentation of Users and Software Applications on the Servers and PCs
Provide risk analysis, recommendations and develop a preventive measures to reduce the probability of risk factors from occurring and identify countermeasures to successfully deal with these constraints when they develop to avert possible negative effects on the competitiveness of the system Server
Perform Fail-Safe Test on Server Hardware system to study the consequences of each failed equipments
Monitoring and maintaining Server own Network activities, Network Security (Level 3) at healthy level and files sharing between the Servers and the Computers connecting to it (Intranet and Internet)
Maintaining Servers network accessibility at 98.5% of the time. It excludes outages that caused by natural disasters and human negligence
Disaster Recovery System
A complete fail over solution that protects, and restores data on computers, servers, or entire data centers suffering from a natural or man-made disaster.